Frequently Asked Questions
Everything you need to know about our specialty beans and brewing.
How fresh is the coffee when it arrives?
We roast in small batches multiple times a week. Every bag is stamped with a 'Roast Date' to ensure you receive your beans at peak flavor, typically within 3-7 days of roasting.
Do you offer pre-ground coffee or only whole beans?
While we recommend whole beans for maximum freshness, we offer several grind sizes including Espresso, Filter, and French Press. You can select your preferred grind on the product page.
What is your shipping policy for international orders?
We ship worldwide via carbon-neutral carriers. Shipping costs and delivery times vary by destination, but most international orders arrive within 7-14 business days.
Can I return coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or the quality is compromised, please contact us within 14 days for a resolution.
How should I store my Caffenation beans?
Keep your coffee in a cool, dark place inside our resealable bags with the one-way valve. Avoid the fridge or freezer, as moisture and odors can degrade the delicate flavor profiles.
Are your coffee beans ethically sourced?
Absolutely. We practice direct trade, working closely with farmers and cooperatives to ensure they are paid well above Fair Trade prices, supporting sustainable agricultural practices.